<Gifts to the US, Canada, Australia, UK, Singapore and Philippines> Please note that all gift cards sent to the US, Canada, Australia, UK, Singapore and Philippines are non-refundable and non-exchangeable. <Gifts to Korea> 1.Unused gifts ※ Gift Cards: Please contact us at firstname.lastname@example.org
and a refund will be issued to the sender for unused valid gift cards. However, gift cards are non-exchangeable but you can request a cancellation with us before placing a new order. ※ Delivered gifts: All orders are processed on weekdays so you must contact us before in order to change or cancel your order. No change-of-mind refunds on food and flower gifts. However if you are not completely satisfied with the product, please contact us within 7 days of delivery. 2. Used gifts We cannot cancel or refund used gifts.