₩10,000 Gift Card

[Usage guide]
- Only a valid voucher stored on a mobile phone can be used (e.g., presenting only the authentication number is not accepted).
- For inquiries about refunds, exchanges or approvals, please contact the place where the voucher was purchased. (Gong Cha is where the voucher is used, not where it is sold.)
- Stamps can be collected when using this voucher in store. (Can be combined with promotions)
- This voucher cannot be exchanged for cash and cannot be used to purchase Gong Cha gift cards.
- Please check the list of excluded stores before use.
- For inquiries about usage status, please contact the WinCube Marketing Customer Center (1666-5046).
- Operating hours: weekdays 09:30–18:00 (closed on weekends and public holidays)
- After use, the remaining balance is saved so it can be used again within the validity period.

[Balance refund guide]
- Balance refunds are not available in store; please contact the WinCube Marketing Customer Center (1666-5046).
- A refund of the remaining balance can be requested within 5 years of the purchase date.
- Vouchers of 10,000 KRW or less are eligible for a refund request after 80% or more has been used; vouchers over 10,000 KRW after 60% or more has been used.
- For inquiries about usage status and balance checks, please contact the WinCube Marketing Customer Center (1666-5046).
- Customer center hours: weekdays 09:30–18:00 (closed on weekends and public holidays)
- Coupons issued for B2B purposes (promotions, events, etc.) are not eligible for refunds or validity extensions.

Excluded stores: https://www.gong-cha.co.kr/brand/content/noticedetail?seq=85&page=1&search_open=&keyname=&keyword=